SHIPPING AND DELIVERY

Order before 20:00 CET (Netherlands and Belgium) or 18:00 CET (Germany) on a business day and your lamp is dispatched the same day. All other orders leave within 1–2 business days. We don't ship on weekends, orders placed on Saturday or Sunday leave our warehouse on Monday.

Every order is tracked. For deliveries within Europe you receive an email with your track & trace link as soon as your parcel leaves our warehouse. Not received it? Check your spam folder, or contact us, we're happy to look it up for you. See our Privacy Policy for how we handle your order and tracking data.

Orders to the United States and Canada travel on an international route. Your tracking link is created and sent to you by email as soon as your parcel arrives in your country and is handed to the local carrier. From that moment you can follow it all the way to your door. Before that, your order is already on its way; you simply won't see day-by-day updates yet. Wondering where your parcel is in the meantime? Message us and we'll check its status for you.

Tracking sometimes pauses while a parcel moves between hubs, especially on international routes. If there has been no update for more than 5 business days, get in touch and we'll trace it with the carrier.

We take responsibility. If a parcel is confirmed lost in transit, you'll receive a replacement or a full refund. See our Return & Refund Policy for details. You never carry the risk of a shipment that doesn't arrive.

Contact us as quickly as possible at info@tavellio.com. If your order hasn't been dispatched yet we can still change the address. Once it's with the carrier, you can often redirect the parcel yourself via your track & trace link.

Yes. Most of our carriers let you redirect your parcel to a nearby pickup point, or reschedule delivery to a day that suits you, via your track & trace link.

That depends on where you live. Within the European Union, no. Your lamp ships from our Netherlands warehouse and never leaves the EU, so there are no customs formalities at all, and VAT is included in the price you see at checkout (see our Billing & Payment page for how you pay). For the United States and Canada, no. We ship Delivered Duty Paid, so all import duties and taxes are prepaid by us and there is nothing to settle on delivery. Everywhere else, including the United Kingdom, Switzerland and Norway, local taxes, import duties and customs clearance fees may apply. These are determined by your local customs authority, are not included in the product price, and are payable by you as the recipient.

Orders to the United States and Canada are dispatched within 1–2 business days and typically arrive within 8–12 business days. These orders ship with all import duties and taxes prepaid, which means your parcel clears customs without you having to do anything , and without a bill at the door.

We're sorry, that shouldn't happen. Email info@tavellio.com within 2 days with your order number and a photo of the damage and the packaging. We'll arrange a replacement or a refund.

We ship worldwide. If your country isn't listed above, it falls under our Rest of world rate. Any questions? Contact us and we'll help you out.