RETURN AND REFUND POLICY

Fourteen days from the day your order is delivered. Let us know within those 14 days and you then have another 14 days to send the item back to us.

You choose your own carrier, so you decide what you pay. We only ask that you use a service with track and trace, so your parcel can be followed on its way to us.

If you return your whole order, yes. We refund the full amount you paid, including the standard delivery costs. If you keep part of your order, we refund the returned items and the delivery costs stay. Chose a faster delivery than our standard option? Then we refund the standard rate.

Yes. The original packaging protects the lamp best, so use it if you still have it. If not, pack the item carefully so it cannot shift or break on the way back. Only damage caused by loose packing can reduce your refund.

Of course. Switch it on and see how it looks in your room, just as you would in a shop. Your right to return stays intact. Only real signs of use, such as scratches or marks, can lead to a deduction.

Email info@tavellio.com within 14 days of delivery with your order number and a photo of the part and the packaging. Once we have assessed the damage we send a replacement part free of charge. Please keep the damaged part and wait for our instructions before sending anything back.

Custom-made, personalised and used products, and purchases made as a business, are not eligible for return.

We do not offer direct exchanges. If you would like a different lamp, return your order for a refund and place a new one. That is the fastest way to get the one you want.

You hear from us as soon as we have received and checked your parcel. Your refund follows within 14 days of that moment, to the same payment method you used to order.

The parcel stays your responsibility until it reaches us. With a tracking code we can trace it together. Without one we cannot see what happened, and we cannot refund a parcel that never arrived.

Our returns address is in the Netherlands, so your parcel travels back to Europe. The 14 days and the refund work exactly the same, but international shipping and customs costs are higher and they are yours. Mark the parcel clearly as returned goods to avoid extra charges at the border.

Email us at info@tavellio.com before you send anything. Depending on your order there may be a better solution than shipping a lamp across the ocean, and we would rather look at it with you than have you pay for a return that costs more than it should.