SECURE AND SIMPLE PAYMENT
Pay the way that suits you, with a checkout that keeps your details safe from start to finish.
Secure checkout
Every transaction is encrypted and processed securely.
Payment details protected
Tavellio does not receive or store your full card details.
Local payment methods
Available payment options are tailored to your country.
TRUSTED WORLDWIDE
Thousands of customers across Europe, the US and Canada.
Choose how you pay
Cards and wallets
Pay with Visa, Mastercard, American Express, Maestro or UnionPay, or use Apple Pay, Google Pay, Shop Pay or PayPal for a faster checkout.
Your local bank
Pay directly from your own bank with iDEAL in the Netherlands and Bancontact in Belgium, or use MobilePay where available.
Pay later with Klarna
Get your order first and choose how you want to pay. The available options and terms are shown at checkout and depend on your country, order and Klarna's approval.
Availability may vary by country, device and order value. The options available to you are always shown at checkout.
Safe from start to finish.
Your payment is handled through a certified, fully encrypted checkout. Your bank and card details are processed securely by the payment provider and are not stored by us or shared with third parties.
Every transaction is encrypted and secured.
We use trusted payment providers and secure connections.
Your card details are protected by Tavellio.
Tavellio does not receive or store your full card details.
Trusted providers add extra protection.
Providers like PayPal and Klarna may add buyer protection.
We process your order right away.
Once your payment is received, we start preparing your order.
Payment questions
Is my payment secure?
Yes. Every transaction runs through a certified, fully encrypted checkout. Tavellio does not receive or store your full card details, and your details are never shared with third parties. See our Privacy Policy for details on how we handle your data.
Which currency will I pay in?
You pay in the currency shown at checkout for your region. We bill in AED, AUD, CAD, EUR and USD. The UK, Switzerland, Norway and most other countries pay in EUR. The amount you see is the amount you pay. If your card is issued in another currency, your bank may apply its own exchange rate.
When am I charged?
For most methods you are charged when your order is confirmed. Depending on your bank, a card payment may first appear as a temporary authorisation. With Klarna, the payment date depends on the option you chose at checkout.
Can I pay later or in installments?
Yes. Klarna may let you pay later or split your purchase, depending on your country, order and Klarna's approval. The options and terms are shown at checkout, and you can manage them in the Klarna app.
Do I receive an invoice?
Yes. You receive an order confirmation by email after your payment is completed. Need an invoice with company details? Add them at checkout, or contact us before your order is processed.
Do you store my card details?
No. Your bank and card details are handled securely by the payment provider. Tavellio does not receive or store your full card details.
Why is a payment method not showing?
Available methods can vary by country, device, currency and order value. All options available to you are shown at checkout. Still unsure? Visit our Help Center.
My payment failed, what should I do?
Check that your billing details are correct and that online payments are enabled for your card, then try again or use another method. If a payment shows without an order confirmation, contact us and we will help.
When will I receive my refund?
Approved refunds are returned to your original payment method. The time to appear depends on your bank or payment provider. See our Return and Refund page for details, or check our Shipping & Delivery page for order timelines.
Need assistance?
We're here for you.
Whether you have a question about your order, our products or choosing the right lamp, our Amsterdam team is happy to help.
Phone
Monday to Friday, 09:00 to 17:00 CET
