Terms of service
Terms and Conditions
Tavellio, Amsterdam Lighting Group B.V.
Table of Contents
Article 1: Definitions
Article 2: Identity of the trader
Article 3: Applicability
Article 4: The offer
Article 5: The contract
Article 6: Contract language and storage of the contract text
Article 7: Returns
Article 8: Costs of return
Article 9: Exclusions from returns
Article 10: Price
Article 11: Payment
Article 12: Retention of title
Article 13: Delivery and execution
Article 14: Statutory rights
Article 15: Limited manufacturer's warranty
Article 16: Natural materials and battery-powered products
Article 17: Disposal of electrical equipment and batteries
Article 18: Complaints and disputes
Article 19: Intellectual property
Article 20: Business customers (B2B)
Article 21: Liability
Article 22: Force majeure
Article 23: Gift cards
Article 24: International orders
Article 25: Governing law and jurisdiction
Article 26: Amendments
Article 1: Definitions
In these terms: "Tavellio" or "we" means Amsterdam Lighting Group B.V., trading as Tavellio; "customer" or "you" means the natural or legal person entering into an agreement with us; "consumer" means a natural person not acting in the course of a trade, business or profession; "business customer" means a customer acting in the course of a trade, business or profession; "return period" means the 14-day period after delivery during which a consumer may return a purchase in accordance with Article 7; "durable medium" means any tool, such as email, that allows a customer to store information for future reference.
Article 2: Identity of the trader
Amsterdam Lighting Group B.V., trading as Tavellio
Keizersgracht 482, 1017 EG Amsterdam, The Netherlands
Represented by: Nathalie Moreau
KVK: 92601065 · VAT: NL866112625B01
Email: info@tavellio.com · Phone: +31 20 261 34 28
Monday to Friday, 09:00 to 17:00 CET
Returns must be sent to:
Tavellio Returns, Rendementsweg 6, 3641 SK Mijdrecht, The Netherlands
Article 3: Applicability
These terms apply to every offer from Tavellio and every agreement made between Tavellio and a customer, both consumer and business (B2B).
Unless expressly stated otherwise, all provisions apply to both groups. Specific provisions for business customers are set out in Article 20.
Deviations are valid only where agreed in writing. We do not accept a customer's own terms unless we have expressly agreed to them in writing.
Article 4: The offer
Product descriptions and images are as accurate as possible. Obvious errors or mistakes in the offer do not bind Tavellio. Product photos are indicative; slight variations in colour may occur.
Article 5: The contract
The presentation of products in our online shop is an invitation to place an order, not a binding offer.
By completing checkout you make a binding offer to purchase the items in your basket. We confirm receipt of your order by email. The agreement is concluded once we accept your offer by order confirmation or by dispatching the goods.
Before submitting your order you can review and correct your entries using the correction functions in the checkout.
We may decline an order where fraud or abuse is suspected.
Article 6: Contract language and storage of the contract text
The languages available for concluding the agreement are English, Dutch, German and French.
We store the contract text and send you the order details together with these terms by email with your order confirmation. The current version of these terms can be viewed and printed on this page at any time.
Article 7: Returns
Consumers may return a purchase within 14 days of receiving the product, without giving a reason. Where several items ordered together are delivered separately, the period starts on the day the last item is received.
To register your return, inform us within this period by a clear statement: by email to info@tavellio.com, by post, or by using the return form on our Return & Refund Policy page, stating your order number.
Refund amount. We refund the price of the returned product(s) only. Original shipping costs are not refunded. Example: if your order totalled €65 (€60 for the product and €5 for shipping) and you return the product, the refund is €60. Where you return part of an order, the refund covers the returned item(s) only.
Refund timing. The refund is processed after the returned product has physically arrived at our warehouse. We then refund within 14 days, using the same payment method as your original order, at no fee to you. The parcel remains your responsibility until it reaches us; we recommend a tracked service and keeping your proof of postage. Returns that do not reach us cannot be refunded.
Condition of the product. You may examine the lamp as you would in a shop: unpack it, look at it, switch it on. Where the product has lost value as a result of handling beyond what is necessary to establish its nature, characteristics and functioning, such as visible signs of use, scratches or damage, we may deduct a reasonable amount for this depreciation from the refund.
Returning the product in its original packaging with all supplied accessories is strongly recommended, as this best protects the item in transit. If the original packaging is unavailable, pack the product securely; damage in transit caused by insufficient packaging may result in a depreciation deduction.
Returns must be sent to: Tavellio Returns, Rendementsweg 6, 3641 SK Mijdrecht, The Netherlands.
Returns sent from outside the European Union (including the United Kingdom, Switzerland, Norway, the United States and Canada) may involve additional shipping and customs costs; these are borne by the customer. Mark the parcel clearly as "returned goods" to avoid unnecessary customs charges.
The right of return does not apply to business customers (see Article 20).
Nothing in this Article affects mandatory statutory rights that apply in your country of residence.
Article 8: Costs of return
You bear the full cost of returning the goods, including any shipping, customs or clearance charges incurred in sending the product back to us. We do not provide prepaid return labels for change-of-mind returns. Return costs for warranty cases are governed by Article 15. This also applies where you choose to return a product instead of accepting a replacement part or product offered under Article 15.
Article 9: Exclusions from returns
The right of return does not apply to products made to your specifications or clearly personalised, or to sealed goods that cannot be returned for hygiene or safety reasons once unsealed.
Article 10: Price
Prices stated on the website are inclusive of applicable VAT, except for orders shipped to the United Kingdom, where prices are exclusive of UK VAT and any import duties or customs charges; these may be collected by the carrier or the customs authority upon delivery, in accordance with our Shipping Policy. Shipping costs may be added; these are shown clearly during checkout before you place your order. The price shown at the time of your order applies.
Customs duties and import taxes outside the EU are borne by the customer. Typographical and printing errors are reserved.
Article 11: Payment
Payment is made at the time of ordering via Mollie, using credit or debit card, PayPal, Apple Pay, Google Pay or Shop Pay, along with regional methods such as iDEAL, Bancontact and Klarna.
We may suspend delivery where payment has not been completed. Invoices are available to business customers on request.
Article 12: Retention of title
The goods remain our property until payment has been received in full.
Article 13: Delivery and execution
Tavellio ships worldwide with trusted international carriers. You will receive a tracking link as soon as your order is on its way.
Delivery times are indicative and stated on each product page. Where no delivery period has been agreed, we deliver within 30 days of the order. If delivery is delayed beyond this period, you may cancel the order and receive a full refund.
For consumers, risk passes on delivery to you or a recipient you have designated, including where the goods are sent by carrier. If your order is lost in transit, we arrange a replacement or, where that is not possible, a refund. If it arrives damaged or incomplete, we replace the affected part or the product, as set out in Article 15.
For returns, we recommend a tracked and insured service. Please keep your proof of postage. We process your refund once the return has physically arrived at our warehouse, in accordance with Article 7.
Customs and import costs outside the EU are borne by the customer.
Article 14: Statutory rights
Your statutory rights in respect of defective goods apply in full. For consumers, the limitation period for claims in respect of defects is two years from delivery.
Where you are a consumer resident in another country, mandatory consumer protection provisions of the law of your country of habitual residence remain unaffected.
Article 15: Limited manufacturer's warranty
(1) In addition to your statutory rights, we grant consumers a warranty of 2 years from the date of purchase. Your statutory rights are not limited by this warranty and exist alongside it free of charge. The guarantor is Amsterdam Lighting Group B.V., at the address in Article 2. The warranty applies worldwide. For business (B2B) orders, a 1-year warranty applies.
(2) Scope. The warranty covers defects in materials and workmanship occurring under normal, intended use.
(3) How to make a claim. Contact us at info@tavellio.com, quoting your order number and describing the fault. To help identify the cause, we will usually ask for photos or a short video. We respond within 2 working days.
(4) What happens next. Where the issue cannot be resolved remotely and the warranty applies, we decide the remedy in this order: we send a replacement for the affected part; where that is not possible, we send a replacement product; where neither is possible within a reasonable time, we refund the purchase price in whole or in part, depending on the fault. Please keep the damaged or faulty part: we may ask you to return it to us, before or after we send your replacement, and we will send you the instructions for that. In some cases we will tell you that you may keep it.
(5) Excluded from the warranty: damage caused by improper handling, dropping or force; moisture and water damage, and use outdoors where the product is not specified for outdoor use; unauthorised repairs; normal signs of wear; the natural decline in battery capacity described in Article 16; natural variation in the materials used.
(6) Where our inspection shows that the warranty does not apply, for example because one of the exclusions in paragraph 5 applies, we inform you before taking any further step. We return the lamp to you on request; in that case you bear the cost of return shipping.
(7) Choosing a return instead. If you would rather return the complete product than accept the remedy we offer, Articles 7 and 8 apply, including the return period and the cost of return shipping.
(8) For consumers in the United States this is a limited warranty. Repair or replacement of the affected part or product, at our choice, is the sole remedy under it. Some states do not allow limitations on implied warranties or on incidental or consequential damages, so parts of this limitation may not apply to you, and you may have other rights that vary from state to state.
Article 16: Natural materials and battery-powered products
Natural materials such as marble, travertine, alabaster and oak may show natural variation in colour, veining and grain. This is characteristic of the material and is not a defect.
Our rechargeable lamps contain a lithium-ion battery and electronic components. Battery capacity naturally declines with use over time; this gradual decline is not a defect and is not covered under warranty. Manufacturing defects in the battery are covered under Articles 14 and 15.
Article 17: Disposal of electrical equipment and batteries
Electrical and electronic equipment must not be disposed of with household waste. The crossed-out wheelie bin symbol indicates the obligation to dispose of the product separately. As an end user you are required to return old equipment to an appropriate collection point.
Our lamps contain a built-in lithium-ion battery. Batteries must not be disposed of with household waste. You are legally required to return used batteries; return is free of charge.
Article 18: Complaints and disputes
Complaints about the execution of the agreement should be submitted, fully and clearly described, to info@tavellio.com. We aim to respond within 5 business days.
We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration body.
Where a complaint cannot be resolved, the dispute may be submitted to a national consumer dispute body in your country of residence.
Article 19: Intellectual property
All intellectual property rights relating to the Tavellio website, product designs and content belong to Amsterdam Lighting Group B.V.
Article 20: Business customers (B2B)
The following provisions apply only where you act as a business customer at the time the agreement is concluded:
The right of return under Article 7 does not apply.
The limitation period for claims in respect of defects is one year from delivery.
Risk passes to you on handover of the goods to the carrier.
The exclusive place of jurisdiction for all disputes is Amsterdam, the Netherlands. We are also entitled to bring proceedings at your general place of jurisdiction.
Individually agreed terms apply in addition. See our B2B page for details.
Article 21: Liability
(1) We are liable without limitation for damage arising from injury to life, body or health caused by a breach of duty on our part; for damage caused intentionally or by gross negligence; where we have fraudulently concealed a defect; where we have expressly assumed a guarantee; and under applicable mandatory product liability legislation.
(2) Where we breach, through slight negligence, an essential contractual obligation, being an obligation the fulfilment of which makes proper performance of this agreement possible in the first place and on the observance of which you may regularly rely, our liability is limited to the damage that was foreseeable at the time the agreement was concluded and typical for this type of contract.
(3) Any further liability is excluded. In particular, we are not liable for indirect or consequential loss, loss of profit, loss of data, or damage arising from use of the product that does not comply with the instructions supplied with it.
(4) The limitations in paragraphs 2 and 3 apply equally to our employees, representatives and subcontractors.
(5) The above does not affect your statutory rights in respect of defective goods, or any mandatory consumer protection provisions of the law of your country of habitual residence.
Article 22: Force majeure
Tavellio is not liable for any delay or failure to perform caused by circumstances beyond its reasonable control. Your statutory rights, including the right to cancel, remain unaffected.
Article 23: Gift cards
Tavellio gift cards are valid for the period stated at purchase, are not redeemable for cash, and remain the responsibility of the holder if lost. The return policy under Article 7 applies unchanged to the purchase of a gift card.
Article 24: International orders
For orders shipped outside the European Union, import duties, customs fees and local taxes may apply and are the customer's responsibility unless stated otherwise.
Article 25: Governing law and jurisdiction
(1) These terms and every agreement between Tavellio and the customer are governed by Dutch law. The Vienna Convention on Contracts for the International Sale of Goods (CISG) is excluded. Where you are a consumer, this choice of law does not deprive you of the protection afforded by mandatory provisions of the law of your country of habitual residence.
(2) As a consumer, you may bring proceedings either at your place of residence or at our registered office. Proceedings against you may only be brought before the court at your place of residence.
(3) Jurisdiction for business customers is governed by Article 20.
Article 26: Amendments
Tavellio may amend these terms for future orders. The version published on this page at the time of your order applies to that order.
Last updated: 11 August 2026