Last update: 19-05-2025

Table of Contents

Article 1 – Definitions

Article 2 – Identity of the Entrepreneur

Article 3 – Applicability

Article 4 – The Offer

Article 5 – The Agreement

Article 6 – Right of Withdrawal

Article 7 – Exclusion of Right of Withdrawal

Article 8 – Prices

Article 9 – Payment

Article 10 – Delivery

Article 11 – Warranty

Article 12 – Complaints and Disputes

Article 13 – Privacy and Data Protection

Article 14 – International Provisions

Article 15 – Final Provisions

 

Article 1 – Definitions

1. Consumer: A natural person not acting in the course of a trade, business, or profession who enters into a remote agreement with Tavellio.

2. Entrepreneur: Tavellio, operating under Groenensteyn, a brand of the Amsterdam Lighting Group.

3. Distance contract: An agreement where the order is placed via online or remote communication methods without physical presence of both parties.

4.  Right of withdrawal: The consumer’s right to withdraw from the agreement within a reflection period.

5. Durable medium: Any tool (such as email) that allows a customer to store data for future consultation.

 

Article 2 – Identity of the Entrepreneur

- Tavellio – part of the Amsterdam Lighting Group

- Keizersgracht 482, 1017 EG Amsterdam, Netherlands (no return address)

- Chamber of Commerce: 92601065

- Email: info@tavellio.com

- Phone: +31 (0)85 130 4767

 

Article 3 – Scope

1. These terms apply to all offers, orders, and agreements made with Tavellio worldwide.

2. Deviations are only valid if agreed in writing.

3. In case of multilingual versions, the English version prevails unless otherwise agreed.

 

Article 4 – The Offer

1. All offers are non-binding.

2. Product descriptions are as complete and accurate as possible.

3. Obvious errors or mistakes do not bind Tavellio.

4. Product photos are indicative; slight color differences may occur.

 

Article 5 – The Agreement

1. The agreement is established once Tavellio confirms the order.

2. Tavellio may reject an order if fraud or abuse is suspected.

3. The customer will receive a confirmation and applicable terms upon delivery.

 

Article 6 – Right of Withdrawal

1. Consumers may withdraw from the agreement within 14 days of receipt.

2. Returns are only accepted if the item is unused and in its original packaging.

3. The right of withdrawal does not apply to businesses.

4. Return shipping costs are borne by the customer.

 

Article 7 – Exclusion of Right of Withdrawal

The right of withdrawal does not apply to:

• Customized or personalized products

• Business or commercial purchases

• Items that cannot be returned for hygiene or safety reasons

 

Article 8 – Pricing

1. All prices include VAT (for EU customers).

2. Customs duties and import taxes outside the EU are borne by the customer.

3. Currency conversion differences may occur.

4. Typographical and printing errors are reserved.

 

Article 9 – Payment

1. Payments are processed securely via Mollie, Klarna, PayPal, credit card, and other supported methods.

2. Tavellio may suspend delivery if payment is not completed.

3. Invoices are available for business customers upon request.

 

Article 10 – Delivery

1. Worldwide delivery via DHL, UPS, PostNL, FedEx and others.

2. Delivery times are indicative only.

3. Risk transfers upon delivery to the customer or designated recipient.

4. Customs and import costs are borne by the customer.

 

Article 11 – Warranty

1. All products come with a 1-year factory warranty, unless otherwise stated.

2. Warranty does not cover misuse, water damage, or unauthorized repairs.

3. Defective items may be replaced or repaired within warranty terms.

 

Article 12 – Complaints & Disputes

1. Complaints can be submitted via info@tavellio.com.

2. We respond within 14 days.

3. If unresolved, the dispute can be submitted to:

- European ODR platform: http://ec.europa.eu/odr

- National consumer dispute bodies

 

Article 13 – Privacy & Data Protection

1. Tavellio processes data according to the GDPR and international privacy laws.

2. See the full privacy policy at tavellio.com/privacy.

3. Third-party access may include:

- Logistics (e.g. DHL, UPS)

- Payments (Mollie, Klarna, PayPal, Credit Card providers)

- Analytics & Ads (Google, Meta, Bing, TikTok, Omnisend)

- Platform management (Shopify)

 

Article 14 – International Compliance

1. Tavellio complies with:

- EU Consumer Rights Directive (2011/83/EU)

- German AGB and Widerrufsbelehrung

- French guarantee de conformité

- UK Consumer Contracts Regulations

- US/CA e-commerce laws (CAN-SPAM, CCPA, PIPEDA)

2. Import duties and taxes are the customer's responsibility.

3. Dutch law applies to all contracts. The Vienna Convention is excluded.

 

Article 15 – Final Provisions

1. Tavellio may amend these terms at any time.

2. The latest version is always available on tavellio.com.

3. If any provision proves invalid, the remainder shall remain in full force.